Samsung’s Galaxy S10 and S10 Plus users are facing significant issues following a recent SmartThings Framework update. Since October 2, users have reported their devices entering a persistent reboot loop, rendering them essentially unusable.
The problem was first noted shortly after Samsung rolled out the update, with a surge of complaints flooding social media platforms and forums, particularly on the Samsung Galaxy subreddit and the Android subreddit. Users have described the situation as critical, as many devices have been effectively bricked by the update.
The issue has not been limited to just the Galaxy S10 series; a broader range of devices has also been affected. Reports indicate that the Galaxy S10 5G, Note 10, Note 10 Plus, Note 10 5G, S10e, and S10 Lite are experiencing similar problems, as well as models like the Galaxy M51 and A90.
This widespread impact highlights the severity of the situation, with numerous users feeling frustrated and concerned about their devices’ functionality.
To address the issues caused by the update, users have explored various potential solutions, with factory resetting their devices being one recommended approach.
However, users facing boot loop issues may find it impossible to perform a factory reset through the standard process, necessitating access to Recovery Mode for resolution. The technical nature of these fixes adds to the challenges users face, as not everyone is comfortable with the Recovery Mode process.
In response to the backlash, Samsung has acknowledged the problem and acted swiftly by halting the problematic update (version 2.2.02.1) and releasing a new version (2.2.03.1) that aims to prevent further complications.
Although this action is a positive step, it does little to assist those who have already been affected by the earlier version. Samsung has urged impacted users to seek help at a Samsung Electronics Service Center, although the specific solutions available at these centers remain unclear.
For users hesitant to download the latest SmartThings Framework update, there are preventative measures they can take. Recommendations include disabling automatic updates through the Galaxy Store settings and backing up their devices to safeguard their data. These steps may help users manage their devices more effectively while waiting for further updates or solutions to ongoing issues.
