As a result, Concord will be taken offline while Sony and developer Firewalk Studios “explore options, including those that will better reach our players.”
The game will be removed from sale immediately, and anyone who purchased it via the PlayStation Store or PlayStation Direct will receive refunds to their original payment methods.
Refunds for those who bought the game on Steam or the Epic Games Store will be processed in the coming days.
Physical refunds are slightly more complicated, but players can contact individual retailers to request a refund.
Sony is expected to coordinate with these retailers to ensure that all refunds are fully processed. Sony also clarified, “Once refunded, players will no longer have access to the game.”
Concord was pulled just 11 days after its launch on August 23, 2024, and will be taken offline for all players only two weeks later.
Even those who purchased Concord will no longer be able to play it after September 6.
The launch of Concord was a significant failure, with analysts reporting that it likely sold as few as 25,000 units.
It debuted with a disappointing peak of just 697 concurrent players on Steam, making the 12,786 players of Suicide Squad: Kill the Justice League—which Warner Bros.
Discovery CEO David Zaslav called a disappointment that resulted in a $200 million revenue loss—seem like a major success in comparison.
This decision follows eight years of development and presumably tens, if not hundreds, of millions of dollars invested by Sony, a company that is reportedly shifting its focus away from a future dominated by live service games.
Sony President Hiroki Totoki recently announced plans to release only six of the 12 live service games currently in development, with one based on The Last of Us already canceled.
